Subscriber Service Agreement
Add the final Massachusetts legal entity name, business mailing address and insurance details, then obtain Massachusetts attorney approval. This draft becomes binding only when incorporated into an accepted Order Form.
This Subscriber Service Agreement (“Agreement”) is between [FINAL LEGAL ENTITY NAME], doing business as Anytime Assist AI (“Provider”), and the business identified in an accepted order form (“Subscriber”). The Agreement, Order Form, Privacy Policy and any data-processing addendum are the complete agreement for the subscribed service.
1. Order of documents
The Order Form states the selected plan, setup fee, monthly price, included usage, overages, integrations, initial launch date and special terms. If documents conflict, the Order Form controls, followed by this Agreement, then the published policies.
2. Services and implementation
Provider will configure the features listed in the Order Form using the information, accounts and approvals supplied by Subscriber. Features may include AI call handling, text or email workflows, lead capture, appointments, customer records, estimates, invoices, payment links and reporting. Anything not listed is outside scope and may require a new quote.
3. Subscriber responsibilities
Subscriber will provide accurate business information, approved scripts, authorized provider access, escalation contacts and timely decisions. Subscriber is responsible for its customer relationships, licenses, lawful basis for communications, consent records, prices, estimates, invoices, taxes and the accuracy of instructions given to Provider.
4. AI, calls and communications
Subscriber must approve the AI identity, recording disclosure, consent flow, text/email language, transfer rules and fallback before launch. Recording or transcription may not be enabled until the approved consent workflow is configured. Subscriber will honor opt-outs, do-not-call requests and customer requests for a person.
5. Setup fees and acceptance
The setup fee in the Order Form is due before configuration begins. It is refundable before work begins. Once configuration begins, the setup fee is non-refundable except as required by law or expressly stated in the Order Form. Subscriber will test and approve the configured workflow or report material defects before launch.
6. Monthly billing, renewal and cancellation
The monthly subscription begins on the agreed activation date and is billed in advance. Unless the Order Form states a different term, the subscription renews month-to-month. Subscriber may cancel at any time by emailing shane.anytimeassistai@gmail.com from an authorized account address. Cancellation stops future renewals and takes effect at the end of the current paid period. A started monthly period is not prorated or refunded except where required by law or agreed in writing.
7. Usage, overages, taxes and outside providers
Included usage and overage rates must be stated before activation. Subscriber authorizes charges described in the Order Form but not undisclosed fees. Subscriber is responsible for applicable taxes and separately purchased provider services. Twilio, Resend, Google, Stripe and other third parties are governed by their own terms, pricing and availability.
8. Subscriber data and privacy
Subscriber owns its original customer records, brand assets and content. Subscriber grants Provider a limited right to process them to provide, secure and support the service. Provider will not sell Subscriber customer data. Each party will comply with applicable privacy and security obligations and limit access to authorized people.
9. Confidentiality and security
Each party will protect nonpublic business, customer, credential and technical information using reasonable safeguards and use it only for the Agreement. Provider will maintain access controls and an incident process appropriate to the service. Subscriber will secure its accounts, use unique credentials and promptly report suspected unauthorized access.
10. Platform ownership
Provider retains its software, workflow designs, documentation, templates, trademarks and improvements. Subscriber receives a limited, nonexclusive, nontransferable right to use the subscribed service during the paid term. Subscriber may not resell, copy, reverse engineer or use the platform to build a competing service except as expressly authorized.
11. Availability and human oversight
Provider will use commercially reasonable efforts to operate the service but does not guarantee uninterrupted operation or a particular revenue result. Subscriber must maintain human oversight and backup procedures. The service may not be used as the sole method for emergency, medical, legal, safety or other high-risk decisions.
12. Suspension and termination
Provider may suspend affected features for nonpayment, security risk, unlawful use, provider restriction or material breach. When reasonably possible, Provider will give notice and an opportunity to correct the issue. Either party may terminate for an uncured material breach after written notice and a reasonable cure period.
13. Warranties and limitation of liability
Each party represents that it has authority to enter the Agreement. Except for obligations expressly stated, the service is provided on an “as available” basis to the maximum extent permitted by law. The attorney-approved version should state appropriate liability caps and exclusions while preserving responsibility for fraud, willful misconduct, confidentiality and obligations that cannot legally be limited.
14. Indemnification
The attorney-approved version should allocate responsibility for third-party claims arising from Subscriber’s unlawful content, missing consent or misuse, and from Provider’s infringement or material breach. No indemnity should be accepted until counsel confirms the language and available insurance.
15. Governing law, notices and signatures
Massachusetts law governs. The final version should name the agreed Massachusetts venue and formal notice addresses. Electronic acceptance and signatures may be used. The parties’ accepted Order Form identifies the legal names, addresses, effective date and authorized signers.
Order Form checklist
- Subscriber legal name, address and signer
- Plan, setup fee, monthly fee and activation date
- Included minutes, messages and overage rates
- Enabled phone, email, calendar, payment and accounting providers
- Recording/transcription choice and approved disclosure
- Support contacts, escalation rules and operating hours
- Special scope, data-retention or security requirements